Terms and Conditions Promotions
- Various specials or discounts off brochure rates will be available from time to time for online bookings ONLY.
- The special or discounted rate is applicable for as long as the promotional banner on the home page is available unless otherwise stipulated.
- The discount indicated is already calculated and incorporated in the Total Amount Due and the discount will not be reflected separately.
- Specials or discounts are not available for Port Elizabeth and East London.
Terms and Conditions of Chauffeur Driven Service
1. CHAUFFEUR DRIVEN SERVICES
1.1 Imperial Chauffer Drive (ICD) hereby provides the client with the service subject to the terms and conditions applicable herein. The client will be bound by these terms and conditions.
2. DEFINITIONS AND INTERPRETATIONS
2.1 In this Agreement, unless the context indicates otherwise -
2.1.1"Chauffeur" means such person who is duly provided and authorized by ICD to drive the vehicle as reflected overleaf;
2.1.2"Client" means the person/s, whose name/s appears on the face hereof, whether acting on his/their own behalf or in his/their capacity as agent or in any other capacity for a third party or parties;
2.1.3"Contract Fee" means a once off charge per rental to cater for, inter alia, storage fees of original documents;
2.1.4"Day" means a period of 24 hours (or any part thereof), calculated from the time out as reflected overleaf;
2.1.5"Extend" means any extension of the period during which the chauffeur driven service are to be provided, authorized by ICD;
2.1.6“Service” means chauffeur driven services, whether consisting of a transfer and/or flexi drive;
2.1.7”Transfer” is a pickup service from one point and drop off at the destination;
2.1.8 “Flexi drive” is a service for a period of time at client’s disposal;
2.1.9"Service Period” means the period between the date and time out and the termination date and time as specified overleaf or if such period is extended, the time and date entered on ICD's records of the period during which the services are to be rendered;
2.1.10" Vehicle" means the motor vehicle described on the face hereof, and includes any replacement vehicle which has been officially authorized by ICD, whether or not such replacement vehicle was authorised or approved by the client;
3. BOOKING AND CANCELLATION
3.1 Unconfirmed bookings due to the following reasons will not be dispatched:
3.1.1 Payment not received 3 days prior to the scheduled booking.
3.1.2 Flight numbers not been provided.
3.1.3 Cell phone number not been provided.
3.2 Flexi drive bookings that are cancelled will be charged for. ICD reserves the right to charge a 3 hour flexi drive rate and in the event of stop sales can charge a full 9 hour rate.
3.3 Flexi drive bookings are calculated from depot to depot. The cost of the chauffeurs accommodation and meals is for the clients account. The kms per flexi drive is limited and additional kms travelled will be charged.
3.4 Transfers are calculated on a pre-determined zone and any change to this zone will result in change in rate.
3.5 A no-show fee of 100% will be charged for.
Should a booking be cancelled within 3 hours of the scheduled pick up ICD reserves the right to charge 100% cancellation fee.
3.6 Route deviation will be charged for as an additional transfer or flexi drive depending on which is applicable.
3.7 It is the responsibility of the client to advise ICD of any changes to flights or details.
3.8 Cash bookings to be pre-paid into ICD bank account 3 days prior to service.
3.9 A surcharge will be charged for all weekend, public holidays and after hours (21h00-06h00) bookings.
4. VEHICLES AND SAFETY
4.1 The vehicle may only be driven by the chauffeur.
4.2 The chauffeur client or any other passenger MUST wear a safety belt before the vehicle is set in motion.
4.3 The vehicle may not be used for any illegal and/or unlawful activities, or any other form of high-risk activities including smoking.
4.4 Corrosive, noxious, hazardous, flammable, explosive, radioactive or other dangerous goods and/or materials, or any goods and/or materials which in ICD's opinion are likely to cause damage to the vehicle, may not be transported in vehicle.
4.5 The number of passengers allowed per vehicle is as follows:
4.5.1. 3(three) passengers for economy, comfort and executive.
4.5.2. 7(seven) passengers for MPV (multi purpose vehicle).
4.5.3. 9(nine) passengers for a Toyota Quantum.
4.6 Children and infants are counted as part of the number of passengers.
5. SERVICE RATES, FEES AND CHARGES
5.1 The Client agrees to pay ICD the service rates plus all other fees and charges opted for or utilised by the Client as contemplated overleaf, including, but not limited to miscellaneous charges, surcharges on fuel, other surcharges, additional chauffeurs, and any other miscellaneous charges and surcharges not specified overleaf.
5.2 Service rates, fees and charges will be calculated for the whole of the duration of this agreement (including any extended period as agreed by ICD) at the rates and on the basis set out overleaf, and, including all taxes levied on any amount payable by the Client.
5.3 In determining part of the service rates, fees and charges, the distance travelled by the vehicle will be determined from the vehicle's odometer, or if this is not possible for any reason, by ICD in its sole and absolute discretion, or any other fair and reasonable basis.
5.4 The Client will make payment to ICD of the service fees, rates and charges, within 25 (twenty five) days of date of an invoice, or statement from ICD, free of any deduction or set off.
5.6 If any amount is not paid on the due date, ICD may without prejudice to any right it may have, charge interest on the overdue amount at the applicable prescribed legal rates or prime as charged by Nedbank Bank Limited, plus 3%, whichever is the greater, and in the sole discretion of ICD.
5.7 R50.00 admin fee will be levied for any client’s request to re-charge a different credit card than the one provided at the time of service.
6. INDEMNITY AND EXCLUSION OF LIABILITY
6.1 Neither ICD nor any of its directors, officers, employees, servants, contractors or agents will be liable for any loss or damage (including without limitation, any loss or damage to property left or transported in the vehicle, any loss of life, or any loss of or damage arising from the installation or condition of a child seat or any other accessory in and/or on the vehicle) whether direct, indirect, consequential or otherwise arising from the provision of the services, inclusive of the vehicle, including, without limitation, any defect in and/or mechanical failure of the vehicle (howsoever arising and of whatever nature) or the failure of ICD to detect defects in or mechanical problems with the vehicle. ICD, its directors, officers, employees, servants, contractors or agents, are accordingly indemnified by the Client or his estate against any claim of any nature whatsoever, and howsoever arising from any damages or loss, which might be instituted against it arising from or connected with or pursuant to the rendering of the Service contemplated in this Agreement.
7. GENERAL
7.1 All notices and legal processes in terms hereof shall:
7.1.1 be given to the client at the address set out in the rental agreement(Client’s chosen Domicilium Citandi et Executandi). Any notice posted to client shall be deemed to be received 7 days after posting, unless client proves the contrary;
7.1.2 be given to ICD at our head office at our appointed Domicilium Citandi et Executandi at 173 Tulbagh Road Pomona Kempton Park.
7.2 Client hereby consent to the jurisdiction of the Magistrate’s Court having jurisdiction over its person in respect of any proceeding arising from this agreement even if the amount in issue would otherwise exceed the jurisdiction of such court. This consent shall not however, prejudice ICD in respect of their right to proceed in any court of competent jurisdiction.
7.3 This is the entire agreement and no variation or cancellation shall be valid unless in writing and signed by client and ICD.
7.4 ICD may claim and recover from client on demand all costs and expenses incurred by ICD in consequence, directly or indirectly, of any breach by client of this agreement, including attorney-and-own-client costs, collection commission and any related costs.
7.5 A provision of this agreement which is invalid or unenforceable for any reason shall be severable from the rest of this agreement and shall not affect the validity thereof.
7.6 This agreement shall be governed by the laws of the Republic of South Africa.
7.7 By client’s signature hereto, the client accept all the charges charged by ICD in terms of this agreement.